We're reasonable people contact us to discuss issues
If there is a problem with your order, we will notify you via email or phone. If you notice an error with your order or you do not believe you received an order confirmation, please contact us so we can fix it! If you have questions about your order, please email us at firstname.lastname@example.org.
Please allow 1-2 business days to process your order if it is in stock. Shipping via standard USPS parcel post will take an additional 3-5 business days. Remember not to include weekends or holidays when calculating the estimated transit time for your shipment. Shipping methods and costs are as specified when you checkout. If an item is out-of-stock and on backorder, we will ship it as soon as the inventory becomes available. For items that are on backorder, please consult the product page or your order confirmation email for an estimated ship date. These are best estimates only and delays can happen that are out of our control. You may choose expedited shipping for items on backorder but your order will not ship until it becomes available, which could be 2-3 weeks. Tracking information is provided to you in a shipping confirmation email. International orders are shipped via USPS. Please note that you may need to pay additional import fees and taxes to receive your order. These additional fees are not collected or controlled by Lime Tree Cove. Please make sure you are familiar with your country’s customs process and fee structure before you order.
If you are not happy with your purchase, we will issue a refund of the original purchase price minus a 15% restocking fee. Products must be returned to a return address we provide within 15 days of receipt in original packaging and condition. Shipping and handling charges are non-refundable. All returns must be pre-authorized with an RMA number by contacting: email@example.com. Product exchanges are subject to a 10% restocking fee + shipping, and must be initiated within 15 days of receipt of shipment in original packaging and condition.
Your information stays with us. Lime Tree Cove provides a secure and safe shopping experience using top tier vendors including Shopify and Authorize.net. We do not sell your information to other companies. When you purchase a product online, your credit card is charged only when your order is shipped, and your credit card information is never re-used except to issue refunds or make other required adjustments. Please note that orders are confirmed via e-mail, and we may also contact you via phone, postal mail or email with questions regarding your order. We may also email you occasionally with news about our products, services and events. If you would like to be removed from our email list, please email us at firstname.lastname@example.org.